Troubleshooting

Use this page to diagnose common problems.

Conversion fails

Check:

• The input format is supported.
• The output format is supported.
• The file extension matches the actual file type.
• Required sidecar files are included.
• The source file opens in the app that created it.

If the extension is wrong, rename the file to the correct extension and try again.

Textures are missing

Common causes:

• OBJ was uploaded without its .mtl file.
• Texture image files were not uploaded with the model.
• The source file uses absolute local paths.
• The target format does not support the same material features.

For web display, try converting to glb because it can contain textures in one file.

The model looks wrong after conversion

Check scale, orientation, and material support. Some source formats store scene data that does not map cleanly to every output format.

Try converting to glb first and inspect the model in the viewer.

DWG or DXF output is not what I expected

First decide whether the next app expects a 3D object or a 2D drawing.

• Use 3D / Mesh when the result should stay a 3D model.
• Use 2D / Multiview drawing when the result should be front, top, and right-side drawing views.
• Use step or stp when the next app needs solid CAD exchange more than DWG/DXF.

See DWG and DXF for the full checklist.

Compression says the file is not GLB

The compressor expects a GLB file. Convert the model to glb first, then compress the GLB.

AI generation fails

Check:

• You are signed in.
• Your account has credits or available usage.
• The input image is clear enough for 3D generation.
• The prompt is specific and does not ask for incompatible details.

For image-to-3D, use a clear image with the main object visible.